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Status Under review
Created by Fraz Hamid
Created on Aug 23, 2022

RingCentral App: Do not Disturb Status should also stop incoming calls from queues

As per support case 16076197

When users set DnD, if they are also members of a queue, they will continue to recieve notifications/calls from incoming calls routed from a queue.

To be truly in DnD mode users have to Turn off "Accept call queues" and then change their status from "Available" to "Do not disturb".

Please can we request that the status DnD work as expected and not disturb users, regardless of whether they are also queue members.