Skip to Main Content

Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.
Status Under review
Created by Fraz Hamid
Created on Aug 23, 2022

RingCentral App: Do not Disturb Status should also stop incoming calls from queues

As per support case 16076197


When users set DnD, if they are also members of a queue, they will continue to recieve notifications/calls from incoming calls routed from a queue.


To be truly in DnD mode users have to Turn off "Accept call queues" and then change their status from "Available" to "Do not disturb".


Please can we request that the status DnD work as expected and not disturb users, regardless of whether they are also queue members.