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Status Planned
Created by Guest
Created on Dec 4, 2020
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-49 SMS / Text Auto Responder.

Auto Reply for text messages Merged

If you could set an out of office for text messages that could be customized with a date this would be a HUGE help for people using their RC number as a work phone and frequently communicate with customers via text.

Product Line RingCentral App
  • Guest
    May 25, 2021

    Please add

  • Guest
    May 21, 2021

    Please add this !!!

  • Chelsea Miller
    May 19, 2021

    This would still be super useful for our office. We would love to see this feature added soon.

  • Michael Moore
    May 7, 2021

    How is this is still an open issue after years of requesting it? We may want to send a notification via text using the API but we don't have the staff or inclination to reply. Auto-reply would allow us to let people to use alternate means to contact us.

  • Guest
    Apr 30, 2021

    Much needed Thank you

  • Guest
    Apr 28, 2021

    This is necessary for us as a medical office. It is a liability to have patients able to send text messages and not be able to re-direct them to after hours service as phone calls are. We're pleased to have new functionality but need to be able to manage appropriately.

  • Thomas Lipscomb
    Apr 22, 2021

    Please add. We would love this feature.

  • Emily Daugherty
    Mar 23, 2021

    An auto reply to after hours text messages would be extremely helpful, especially in emergency situations where our on-call staff don't get the emergency text because clients just text whatever associate they've been in communication with during work hours.

  • Guest
    Mar 5, 2021

    The inability to an auto reply to text messages creates ethical risks in my line of work. Please add this feature as soon as possible. I've come to the conclusion that I will need to consider other communication options if this feature doesn't become available soon.

  • Guest
    Feb 25, 2021

    This feature would be very beneficial so that clients receive an immediate response and know their message was received.

  • Mark Button
    Feb 11, 2021

    We would like to see this feature added to a future release as well.

  • Guest
    Feb 1, 2021

    This is very necessary!!! We DO NOT use text messages and need a response that says call do not text. We will not get the text messages! So clients that text are left hanging. This is VERY VERY necessary!


SMS Auto-response

would like to be able to set auto-response for sms
Guest about 1 year ago in RingCentral Admin Portal 0 Planned

Automatic text replies

It would be great if we can have automatic text replies so when you’re out of office people do not continue to text you
Guest 10 months ago in RingCentral Mobile App 0 Planned

auto response for text message feature

auto response for text message feature
John Ramirez over 1 year ago in RingCentral Web/Desktop App 2 Planned

Auto Responder on text messages

Hi I'm Mandy with Resort Vacation Properties. We are new to ring central and are looking for ways to make it work for our needs. We currently have three main lines within our company. Housekeeping, Front Desk and Maintenance, these three lines are...
Guest about 1 year ago in RingCentral Mobile App 0 Planned