Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

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Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-49 SMS / Text Auto Responder.

Auto Reply for text messages Merged

If you could set an out of office for text messages that could be customized with a date this would be a HUGE help for people using their RC number as a work phone and frequently communicate with customers via text.

  • Guest
  • Dec 4 2020
  • Under Consideration
Product Line RingCentral App
  • Guest commented
    25 May 01:25pm

    Please add

  • Guest commented
    21 May 01:41am

    Please add this !!!

  • Chelsea Miller commented
    19 May 03:28pm

    This would still be super useful for our office. We would love to see this feature added soon.

  • Michael Moore commented
    7 May 07:22pm

    How is this is still an open issue after years of requesting it? We may want to send a notification via text using the API but we don't have the staff or inclination to reply. Auto-reply would allow us to let people to use alternate means to contact us.

  • Guest commented
    30 Apr 05:33pm

    Much needed Thank you

  • Guest commented
    28 Apr 06:28pm

    This is necessary for us as a medical office. It is a liability to have patients able to send text messages and not be able to re-direct them to after hours service as phone calls are. We're pleased to have new functionality but need to be able to manage appropriately.

  • Thomas Lipscomb commented
    22 Apr 05:27pm

    Please add. We would love this feature.

  • Emily Daugherty commented
    23 Mar 01:16pm

    An auto reply to after hours text messages would be extremely helpful, especially in emergency situations where our on-call staff don't get the emergency text because clients just text whatever associate they've been in communication with during work hours.


  • Guest commented
    5 Mar 06:23pm

    The inability to an auto reply to text messages creates ethical risks in my line of work. Please add this feature as soon as possible. I've come to the conclusion that I will need to consider other communication options if this feature doesn't become available soon.

  • Guest commented
    25 Feb 08:23pm

    This feature would be very beneficial so that clients receive an immediate response and know their message was received.

  • Mark Button commented
    11 Feb 07:39pm

    We would like to see this feature added to a future release as well.

  • Guest commented
    1 Feb 01:42pm

    This is very necessary!!! We DO NOT use text messages and need a response that says call do not text. We will not get the text messages! So clients that text are left hanging. This is VERY VERY necessary!