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Scenario:
Initiate a call from the desktop phone.
Flip the call to the mobile app.
Flip the call back to the desk phone.
The mobile app no longer recognizes that there is an active call and does not offer the "switch the call to this device" option.
Close and re-open the mobile app.
The mobile once again recognizes that there is an active call and offers the "switch the call to this device" option.
The mobile app should be updated to always recognize the active call on the extension, without the need to close and re-open it.