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Status Under review
Created by Kaci Joslin
Created on Aug 26, 2022

New Metric on Reporting to Show Who is Clicking on +1 Contact

We enabled OSH and allow our agents to request more work when able. What we can't see from reporting is how frequently an agent is clicking on the "+1 Contact" to request an additional piece of work.

We'd like to have this metric included on a report so that we have better visibility into which agents are actively asking for more work.