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Status Under review
Created by Kaci Joslin
Created on Aug 26, 2022

Add Actual SLA to SLA ACD Widget on Dashboard

We'd like to have the option to note what our actual SLA is on the ACD Service Level widgets that we use on our Dashboards. As it stands it shows us if we're meeting SLA or not and how often but it would be a helpful reminder to show the actual SLA's that we have set.