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Status Under review
Created by Kaci Joslin
Created on Aug 26, 2022

Do not Display the 'agent has left the chat' Message on Chat Transfers

When an agent transfers a chat to another skill or to another agent directly the customer sees the message "agent has left the chat". Is it possible to not have this show to the customer as it is misleading since there is a transfer is progress and it almost makes it sound like the agent left the chat and there isn't a new agent available to help them.