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Status Under review
Categories RingCentral Phone
Created by Mike Tormanen
Created on Aug 26, 2022

RELATED IDEAS

Capture RC App and RC Phone App login information in Audit Log

I would like the ability to see when users attempt to login and register their phone. The login information to the web portal is captured but not the apps. This would be helpful in troubleshooting call handling issues and user behavior (like using wrong username or password).

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  • Steve Mueller
    Reply
    |     Aug 29, 2022

    This would help both customers and RingCentral support greatly!

  • Hasnain Atique
    Reply
    |     Aug 29, 2022

    In my opinion, this is an essential feature!

  • Rick Sizemore
    Reply
    |     Aug 27, 2022

    Great data to be captured for troubleshooting.

1 MERGED

See log in and log out time of users on RC APP

Merged
It will be useful to see if users are logging in and out of their app so admin will always be aware who are always ready to take calls.
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review