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Status Under review
Created by Selena Lewis
Created on Aug 29, 2022

Allow Engage voice users to launch manual outbound calls using frequently used numbers stored in the Phone Book

A very large percentage of our calls are outbound calls dialed manually by our agents and supervisors. Our agents frequently call out to the major insurance carriers. As such, we would like to be store these frequently used numbers in the Phone Book and allow the agents to launch their outbound calls by choosing those numbers from the Phone Book.

Having frequently used numbers available to our agents in the Phone Book would be a great time saver and improve productivity.