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Status Under review
Created by Brock Kimball
Created on Dec 4, 2020

Enabling one press Intercom from Polycom Deskphone

Our current set up on the desk phone allows us to call those employees set up our presence feature. There should be an option to change the settings so that instead of calling the user via one button press it instead intercoms that person.

Product Line RingCentral Phone
  • Admin
    Becky Hensley
    Jan 8, 2021

    Thanks, Brock and Ryan! This is helpful! We'll continue to collect votes for this idea with your clarifications.

  • Ryan McGarry
    Jan 8, 2021

    Hi Becky - Yes, the KB addresses the intercom feature “as is”, but Brock is referring to functionality that doesn’t exist. Specifically, the ability to intercom a user WITHOUT having to dial their extension number. Rather, a soft key that directly intercoms a user, and connect via speakerphone and doesn’t require the caller to enter the extension number. (We don’t want to have to memorize extension numbers , and would prefer not to keep a printout of the extension directory near physical phones)

  • Brock Kimball
    Jan 7, 2021

    Hi Becky, thank you. I am referring to one button intercom from the employees on my presences screen. Currently ringcentral requires to type an extension to use intercom. https://support.ringcentral.com/article/4617.html

  • Admin
    Becky Hensley
    Jan 7, 2021

    Hey, Brock! Have you checked out this KB on this feature?
    https://support.ringcentral.com/article/4603.html