Skip to Main Content
Status Future consideration
Created by Guest
Created on Dec 4, 2020

Add the ability to remove Integrated Calling to iPhone

You have a feature for, what you call, Integrated Calling. You can see it from here.

https://support.ringcentral.com/article/9126.html#ReceiveIncomingCall

In that link you state that it can be disabled so that the user does not have to see the Ring Central call on their native call app history, but the user can still have the Ring Central app installed to make and recieve calls. Here is the KB telling how to disable it. https://support.ringcentral.com/article/10693-RingCentral-Phone-Mobile-App-Managing-Integrated-Calling.html

The problem is that the instructions for disabling Integrated Calling are for your old mobile app. I have reached out to support and they say disabling this is no longer available on the new RingCentral app. That is what I suggest you add back in. To be able to remove the Integrated Calling feature on the new mobile app.

Product Line RingCentral App
  • Joe Solan
    Reply
    |
    Nov 4, 2022

    OK, in RingCentral phone App, go to your Profile in upper left corner and press it, then click on Phone, then scroll to the bottom and there is a slider that says Integrated Calling... just click slider to off position and the RingCentral calls will no longer appear in your iPhone recent call list

    1 reply
  • Joe Solan
    Reply
    |
    Nov 4, 2022

    Agree.. please allow us to turn off integrated calling on iPhone. I do not want to see RingCentral calls in my native phone app

  • Angela D Angelo
    Reply
    |
    Oct 28, 2022

    Please allow users to disable this feature!

  • Sue Malzacher
    Reply
    |
    Jul 13, 2022

    Public Information Act could be a consideration.

1 MERGED

Disabling Integrated Calling on R icon app

Merged
I am trying to figure out how to remove integrated calling if desired by our staff members. we use the ringcentral app with the R icon.
Guest about 3 years ago in RingCentral Web/Desktop App 0 Future consideration