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Status Under review
Created by Edward Stevens
Created on Aug 31, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-2749 Ability to **respond** to short code SMS messages..

Add Text Short Code Support for Codes Less Than Six Digits Merged

I cannot block 75237 from sending text messages to our main phone number because when I add it to the list, RingCentral adds a "1" to the front of the number and that prevents it from matching the incoming message's number.

Currently, you can add numbers of 6 digits or more but not 5 or less. Since you are supporting text messaging, you need to also support the short codes of any length. I believe the shortest length is 5 but you can research that and adjust the minimum length in your programming to support industry standards.

In addition to being able to block those short codes, you also need to allow users to be able to REPLY to incoming text messages with short codes. Currently, replying "STOP" to a short code message doesn't work because you tell the user that replies to those short codes are unsupported. If you are going to provide text messaging, you need to support the ability to respond to automated messages that spawn from short codes. It allows users to "STOP" future messages as well as interact with automated messages from providers like health insurance systems, pharma systems, and other systems that do not use a full 10 digits as their text number.

Thanks

  • Isaac D. Arnold
    Sep 7, 2022

    It is importnat that we have the ablility to recive and block short digit codes of all numerical characters some being (4) or (5) digits long. We are grateful that (6) digit and higher number short codes are already allowed and can also be blocked. Some codes are needed and some are unwanted. The ability to mitigate this at the user level is paramount to our staying on the platform. Thank you.

  • Isaac D. Arnold
    Sep 7, 2022

    It is importnat that we have the ablility to recive and block short digit codes of all numerical characters some being (4) or (5) digits long. We are grateful that (6) digit and higher number short codes are already allowed and can also be blocked. Some codes are needed and some are unwanted. The ability to mitigate this at the user level is paramount to our staying on the platform. Thank you.