RELATED IDEAS
RingCentral Mobile & Desktop App: Generate Diagnostic Bundle/Data for Admin
It would be great to see an option in the RingCentral App for users to generate a diagnostic bundle that they can then email/send to an admin.
The diagnostic data would contain pertinent information relating to the App and environment to help with troubleshooting issues e.g.
App Version
App Permissions
User logged in details e.g. extention, DDI
Network settings
quality test data
Operating System / Platform
App Settings
App logs (if any)
Note the network settings and quality tests are of particular value. As often issues found appear to be network related.
Hi Fraz
This is already available in mobile app. Go into settings scroll down to the bottom, then select feedback, then select Report problem. get users to fill in the details and then once this is sent it appears in one of our support chat groups.
Thanks
Steve