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Status Under review
Created by Kaci Joslin
Created on Sep 12, 2022

Show Message Timestamps in Microsoft Dynamics Chat Transcript

We have an integration with Microsoft Dynamics. When chat transcripts save to our CRM, the chat activity transcript doesn't show timestamps per line. We can see the timestamp in other places but it doesn't follow through into our CRM.


Here is what we see:

Agent : Ryan - Hello, my name is Ryan. How may I help you?

Client: Alisha - I need help finding my password.

Agent: Ryan - I'd be happy to help you find that information! One moment please.


Here is what we'd like to see:

9:01:00am Agent : Ryan - Hello, my name is Ryan. How may I help you?

9:02:30am Client: Alisha - I need help finding my password.

9:03:45am Agent: Ryan - I'd be happy to help you find that information! One moment please.