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We want to be able to send the '<' character in a chat without it being looked at as HTML code. When we send the '<' character followed by text immediately, it omits any text that we enter.
Some common messages that we send to our customers are:'<back' 'the following characters are not supported in passwords (@$%&=+<>)'
When we send these messages, text is omitted. The work around provided was to add in this code (<body><</body>) around the < symbol.
This won't work for us since we use a third party canned response tool and use those responses outside of the contact center where the suggested formatting will not be supported.