Skip to Main Content
Status Under review
Created by Kaci Joslin
Created on Sep 13, 2022

Allow the '<' symbol to be used in chat and not have it omit text

We want to be able to send the '<' character in a chat without it being looked at as HTML code. When we send the '<' character followed by text immediately, it omits any text that we enter.

Some common messages that we send to our customers are:'<back' 'the following characters are not supported in passwords (@$%&=+<>)'

When we send these messages, text is omitted. The work around provided was to add in this code (<body>&lt;</body>) around the < symbol.

This won't work for us since we use a third party canned response tool and use those responses outside of the contact center where the suggested formatting will not be supported.