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Status Under review
Created by Arman Ghamami
Created on Sep 13, 2022

Allow a particular user to receive more calls than others in a rotational call handling queue

in a sales environment, we want to execute a rotational call handling. However, we may want a particular high performing user to recieve more calls than others. The ability to set a limit of calls for lower performing users or bump the priority of a high performing user would be a great feature.

  • Brian Zang
    Oct 27, 2022

    Yes, we would like this to prioritize a group of agents with a certain skillset over another set of agents within the same rotational call queue. Great feature request.