RELATED IDEAS
Allow a particular user to receive more calls than others in a rotational call handling queue
in a sales environment, we want to execute a rotational call handling. However, we may want a particular high performing user to recieve more calls than others. The ability to set a limit of calls for lower performing users or bump the priority of a high performing user would be a great feature.
Yes, we would like this to prioritize a group of agents with a certain skillset over another set of agents within the same rotational call queue. Great feature request.