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Status Under review
Created by Jesus Valle-Ruelas
Created on Sep 13, 2022

Single Pane of Glass for multiple Call Queue Logs

If a Call queue Manager is assigned multiple call queue, they should be able to look at the detailed call logs for both queues at the same time; currently this is only possible in the "simple" call log view.

This makes it tedious for auditing purposes as a queue manager must move in and out of call queues to look at detailed call logs.