There needs to be a smoother way to switch over a free account to a paid one. We had some employees that have free guest accounts to be able to chat with our teams.
We now wanted/needed to get more numbers we added 2 numbers and was not able to add the users because the email address was already being used on the free account/guest account. In the free/guest account profile there is no option to delete this account to simply to resolve this problem quickly and easy within the same day. The support had to submit a ticket to someone else to get them to delete it. There was no tools available to the level one support rep on the line to assist me.
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