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Status Future consideration
Categories RingCentral Phone
Created by Guest
Created on Dec 8, 2020

Allow Call Queue members to change queue status for desktop app

We have two call queues that our internal help desk can be a part of. There is a feature to allow the queue members to select which queue they want to take calls for. This currently only applies to the mobile app, however my team uses the desktop app exclusively.

Product Line RingCentral Phone
  • Jennifer Del Rosario
    Jun 10, 2021

    Hello there!

    This feature is now available. Please update your app. Thank you!


Call Queue Status Indicator

In the RC Phone app, you see an indicator at the top of the application when you select "do not accept call queue calls". Can we get this indicator/alert in the RC App?
Guest about 3 years ago in RingCentral Web/Desktop App 2 Future consideration