Skip to Main Content
Status Under review
Categories RingCentral Phone
Created by Mark Roach
Created on Sep 20, 2022

Group text for incoming SMS to main number

We have potential and existing customers who would like to be able to receive texts on their main company number and have them be distributed to multiple internal and/or external SMS numbers. They would also like to be able to reply to these texts from the main number in order to create a thread for the entire group to see.

  • Dmitry Dimitrov
    Jan 5, 2023

    User here, but you can distribute SMS sent to the main company number to an internal number/group.
    If you want the SMS to main company number to go to a group first create a group in Phone System -> Groups.
    Then Phone System -> Auto-Receptionist -> General Settings if multi site select site and then click on Company Call Handling on the bottom of the section by Company Fax/SMS Recipient select extension/group.
    Like most of RingCentral portal they can improve this section as well.