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We have potential and existing customers who would like to be able to receive texts on their main company number and have them be distributed to multiple internal and/or external SMS numbers. They would also like to be able to reply to these texts from the main number in order to create a thread for the entire group to see.
User here, but you can distribute SMS sent to the main company number to an internal number/group.
If you want the SMS to main company number to go to a group first create a group in Phone System -> Groups.
Then Phone System -> Auto-Receptionist -> General Settings if multi site select site and then click on Company Call Handling on the bottom of the section by Company Fax/SMS Recipient select extension/group.
Like most of RingCentral portal they can improve this section as well.