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Status Planned
Categories RingCentral Phone
Created by Guest
Created on Dec 8, 2020
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1948 Shared SMS were multiple users can receive and send SMS on specific number.

User Chat Support Merged

It would be beneficial if there was a way for users to chat with a support group. We can send text messages to the call queue and everyone that is in the queue can receive them, however everyone is always a part of that chat. If there was a chat queue that support teams could be a part of, similar to call queues, then whoever gets the chat request takes the support case. It would allow for another support option without purchasing another product.

Product Line RingCentral Phone
  • Admin
    Becky Hensley
    Dec 11, 2020

    Unfortunately, because these features exist in other products we offer (Engage Digital, specifically), it is unlikely that we will develop this for the app.
    However, we will keep this idea in the portal and will reconsider if there is a groundswell of customer support.
    Please stay in touch!