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Status Under review
Created by Kimberly Colucci-Nyari
Created on Sep 21, 2022

Use the app in conjunction with a physical phone

Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would show your active call, and you were allowed to click actions on the app such as transfer a call directly to someone's voicemail by clicking 2 things, then you would hang up your physical phone.

  • Scott Smith
    Oct 21, 2022

    I agree. We just migrated from Mitel as well. My staff can add all of their contacts to the RingCentral app. But most of my employees work on desktop computers without a microphone and speakers. So instead of clicking on a phone number in the app and having it dial the desk phone, they have to manually dial the number on the desk phone. Not very productive.

  • Dominic Knight
    Oct 10, 2022

    yes i would like to see this

  • Howard Scott
    Sep 27, 2022

    Agreed with these comments. Worked well with Mitel and now that more and more of us are being migrated from Mitel to RingCentral, it is essential the Mitel 6900 series phones fully sync with the desktop app. If you are on a call, or set DND, it should sync between desk phone and app.

  • Abby Nachman
    Sep 27, 2022

    I would also love to be able to receive and respond to RingCentral sms via desktop

  • Michelle Vitali
    Sep 22, 2022

    I would much rather use the desktop app with Ring Central if it's possible in conjunction with the phone. I loved this with Mitel. It made the phone experience much easier all around for everyone. I feel we are taking a step backwards if we don't use the desktop app.

  • Heather Burke
    Sep 22, 2022

    This was a great feature with Mitel. Being able to use the desktop app made it easier to answer multiple lines, transfer calls, consult with other employees before transfering.