We have 14 ring Central numbers and when we added one a year ago the assumption was that it would have all the same features as the ones already existing numbers for our company. Come to find out the number did not have texting as an option because of where that number is being sourced from. Now our only option is to get a new number. This is not an easy solution for us as the existing number is tied to patients, pharmacies, insurers, other DR.s etc. so changing the number is not a solution. My suggestion is that when a customer is adding a number that the sales team makes sure it will function in the same way as the other numbers on that customers account.