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Status Under review
Created by Wickes Building Supplies Ltd
Created on Sep 23, 2022

Pls improve accuracy of the address verification/correction in emergency address locations

Hi,


We are a UK company with stores mostly in industrial parks. The emergency address locations are not always 100% accurate. The system will change the address to what it thinks is correct.


Our TAM has advised that there is nothing that can be done to fix this as RC use a third party named Smarty and it is likely a data quality issue for them.


See support cases 15936174 & 16168116 as examples. We have stopped raising these now.