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Status Under review
Created by Stephanie Rensburg
Created on Sep 27, 2022

RingCentral App to allow more than one ticket to be related to in call log

The RingCentral plugin in SFDC only allows us to log the call to 1 single ticket (related to case)

In the example attached , a customer was called to follow up on 2 cases, but only one of them could be selected under "related to"

This call should be reflected in both cases and not just one option.