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Status Implemented
Created by David Dao
Created on Sep 27, 2022

REINSTATE THE NUMPAD ENTER KEY WHEN DIALING

Before the end of September 2022, the enter key of the NUMPAD used to work when dialing on the RING Central Desktop app. For example, you dial the number on the dial pad and then press enter on the numpad. This is greatly effecient for many of us that make frequent calls because we would use the numpad to dial the number then enter to dial the number. Easy. Now the feature is gone, with no replacing feature. Why? There is no reason to remove it. Please reinstate it.

  • Guest
    Nov 23, 2022
    This has been corrected and in the current release you should have the number pad enter key working correctly.
  • Admin
    Jessica Hernandez
    Oct 25, 2022

    Hi all, this is a known issue that has a fix in upcoming release 22.4.10. Pending finalized date for rollout, but it should be coming soon.

  • Craig Larkin
    Oct 20, 2022

    I also posted this, in the Community on 29/9/22
    https://community.ringcentral.com/questions/110524/pc-keyboard-numberpad-enter-key-not-working.html?childToView=110597#comment-110597
    with the response received:
    mary-community-moderator ♦♦ commented · Sep 30 2022 at 2:30 AM

    Hi @Craig Larkin, I'm checking if this is a normal behavior.

    Nothing more heard.
    Seems illogical to remove this feature - it's not like the numberpad enter key is now used for something else

  • Howard Scott
    Oct 3, 2022

    We also noted this changed functionality. Is irritating that pressing enter no longer works as it is the natural thing to do after you have entered number or pulled up contact.