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Status Planned
Categories RingCentral Web/Desktop App
Created by Dan Thorne
Created on Dec 10, 2020

RELATED IDEAS

Access and manage Queue Voicemails from within the RC App

Hello RingCentral Dev team,

Please migrate the functionality from https://service.ringcentral.com/.../messages/ page, to the new Windows and Mac RingCentral GLIP App.

Enable the Queue Managers to listen to and delete queue voicemails right from within the same app that they use to access their personal voicemails. This would be an invaluable addition and keep them working within one unified app.

Please and thank you!

Product Line RingCentral App
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  • Matthew Lamb
    Reply
    |     Mar 31, 2022

    This would be very helpful in keeping the voicemail quantities down. It would also help you at Ring Central, as we won't have 200/200 voicemails in every Queue mailbox.
    We are currently managing all voicemails as email attachments, as there isn't a sufficient option built into Ring Central.

  • Dan Thorne
    Reply
    |     Feb 22, 2021

    Following up! What is the status of this feature request?

  • Alexander Wade
    Reply
    |     Jan 15, 2021

    We have asked for this before as well, if it does exist, it's very well hidden.

  • Dan Thorne
    Reply
    |     Dec 28, 2020

    Example screen shots attached for clarity.

    Personal Voicem...
    Queue Voicemail...
    Personal Voicemail (RC Windows app).png
    Open full size
    Queue Voicemail.png
    Open full size
    Personal Voicemail (RC Windows app).png Queue Voicemail.png
  • Dan Thorne
    Reply
    |     Dec 28, 2020

    Hello, Huiyu Chuang - this doesn't seem to be correct; I don't think the functionality already exists.

    Queue voicemails are currently only accessible through the web browser URL https://service.ringcentral.com. My request is for the developers to add functionality in order to make Queue voicemail accessible through the unified RingCentral desktop application. Just like personal voicemail.

    Does this make sense?

    Thank you, Dan