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Status Under review
Categories RingCentral Phone
Created by Shane Piskur
Created on Sep 30, 2022

RELATED IDEAS

Phone Numbers on Call Queues Should be Able to Send and Receive SMS

Phone numbers that are attached/assigned to Call Queues should be able to send and receive text messages. The members of them or the admin of the Call Queue should have the ability to view those text messages or send them as that call queue number.

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  • Matt Hoffman
    Reply
    |     Sep 11, 2023

    yes, please! Many students now text and have texted our Help Desk Call queue and we cannot text back from that number.

  • Paul Viellieux
    Reply
    |     Sep 6, 2023

    Also, from the Desktop app, not just a web page

1 MERGED

- cx wants a call queue to be able to send a receive text and sms will be distributed to members

Merged
- cx wants a call queue to be able to send a receive text and sms will be distributed to members
Main main Jordan Bamba 3 months ago in Hardware 0 Under review
5 MERGED

Allow call queue number to be used when sending Messages in RC app

Merged
Kindly allow call queue numbers to be used for the users messaging function instead of only the number assigned to their respective profile. Since our clients use text messages and employs multiple agents under their campaign, it is important for ...
Jose Gabriele Lapagao over 1 year ago in RingCentral Web/Desktop App 0 Under review