Phone Numbers on Call Queues Should be Able to Send and Receive SMS
Phone numbers that are attached/assigned to Call Queues should be able to send and receive text messages. The members of them or the admin of the Call Queue should have the ability to view those text messages or send them as that call queue number.
Allow call queue number to be used when sending Messages in RC app
Kindly allow call queue numbers to be used for the users messaging function instead of only the number assigned to their respective profile. Since our clients use text messages and employs multiple agents under their campaign, it is important for ...