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Status Under review
Created by Jamie Brown
Created on Oct 4, 2022

Make rules easier to use

Change the way you enter the date and time within a custom rule. Rather than a scroll wheel and date picker, allow us to manually write the date and time. I think this would save a lot of time when having to apply the rule to more than one call queue. Or, allow a 'super rule' that when turned on applies to multiple call queues of your choosing. We regularly need to forward call queues to an out of office call centre earlier than usual, and each time we need to manually update the rule to match todays date and the time it needs forwarding.

  • Jordan Durante
    Reply
    |
    Dec 15, 2022

    Selecting 4:30pm for example requires you to click the up or down button 30 times. Having the ability to type the date and time will be easier.