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Status Under review
Created by Rito Salomone
Created on Oct 5, 2022

Live notification via Webhooks of Individual Call Queue Member Status Change

Currently, the APIs only report when an Agent is "Accepting Queue Calls" or Not Accepting Queue Calls. Its an all or nothing situation.

However, if I am a member of multiple queues and stop accepting queue calls for ONE of the THREE queues, I will get no notification.

We would need to get the status for all 3. This impacts all our dashboards and real time presence widgets.