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Status Implemented
Created by Guest
Created on Dec 10, 2020

Add the option to disable messages for Call Queues to route to another Group like you can for a User.

In a User account, under Messages, the option exists to Disable Take Messages and then choose How To Handle Missed Calls and Connect Directly To Group. I would like to see that functionality carried over to Groups - Call Queues to allow more options in call routing such as if the call is not answered in the initial Call Queue, the call can be routed to another Call Queue with an expanded list of Members.

Product Line RingCentral Admin Portal
  • Admin
    Jennifer Del Rosario
    Mar 1, 2022

    Hi, we are auditing old ideas. Overflow might help you in this case. You might want to check this link to know more https://support.ringcentral.com/article/9600.html. Thanks!