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Status Under review
Categories RingCentral Phone
Created by Steven Sera
Created on Oct 17, 2022

Add Outgoing/Reply Text Messages to existing Email alerts - ARCHIVING/COMPLIANCE

We need the ability to archive all incoming and outgoing text messages. This solution and functionality is already in place for "incoming" messages but not outgoing/reply text messages. Currently, I receive "incoming" text message alerts in my email inbox. A simple solution is to replicate existing functionality for incoming messages by forwarding a copy of all "outgoing/reply" texts message to the same a designated email address.

My industry rightfully maintains high recordkeeping standards and my emails are archived. This added functionality would allow all incoming and outgoing text message to fully archived as the alerts contain the full and complete text messages.