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Status Under review
Categories RingCentral Phone
Created by Jason Barrett
Created on Oct 18, 2022

Give "Call Ques' the ability to Present 2nd Call to a user 2nd Primary Line Button that is already active on a call.

was able to create work around by using "Custom Rule" to route incoming calls to Virtual extension and using "Call Handling" to add "coworkers" to "Ring all at once" .

The problem with this workaround is, the user who answered the incoming call is not shown as busy or "on a call" to the other users.

Please help.