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Status Under review
Created by Amanda Miller
Created on Oct 19, 2022

Add the ability to exclude internal calls between colleagues (ext to ext) from Call Recording.

Our Call Center has Inbound and Outbound call recording enabled for all of the members of the Call Center. Unfortunately, this includes calls between colleagues internally. This is unnecessary and I am sure uses unnecessary space on Avaya's servers.

  • IT Support
    Mar 14, 2023

    I would like to add that this more important than most people might think. In our company, it is necessary for our managers to have access to different locations call recording. However, if someone internally calls our Human Resource department, their call recordings are accessible to all managers. This is the case, even with the inbound and outbound call recording turned off. This could lead to serious privacy violations.