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Status Under review
Created by Peter Thornicroft
Created on Oct 21, 2022

Outbound CLI Selection

Currently if a user is given permission to select what outbound CLI they want to present on an outbound call they have complete visibility of every CLI that is configured on the platform and can select any CLI.

Within our RingCentral instance we have hundreds of CLI's allocated so being able to select the required outbound CLI is clumsy, prone to human error and not quick due to the volume of numbers we have. We also do not want to provide access to all outbound CLI's to all users

It would be a useful enhancement if the user could be restricted to only select an outbound CLI from a subset of CLI's, for example, only the CLI's associated to the call queues that they are a member of.