Skip to Main Content
Status Under review
Created by EEC Supervisor
Created on Oct 21, 2022

Ability to switch SMS ID on multi-site location

Multi-site has option to change caller ID for outbound calls however for SMS, it doesn't have option to select SMS ID. It automatic to the Digital line number. It would be better to have this option to strengthen the multi-site settings distinguishing it from the main number or location. Giving us flexibility in selecting the virtual number (serving us main number) on that location as SMS ID when sending out SMS to our clients. Just so they know that's us texting them.

Having separate settings such as the change of SMS ID for different location on multi-site settings would be beneficial not just for our business but for everyone who's having the same settings as we are.

I hope Ringcentral will add it to their next updates. A lot of customers will be happy.

  • Operator SCC
    Mar 9, 2023

    I ran into the same issue and could really use this feature!


Caller ID for Multi-Site

We have the same staff calling from multi-sites and need to be able to allow toggle between both sites caller-id's as the main numbers.
Existing Patients 8 months ago in RingCentral Admin Portal 0 Under review