As the world changes, more and more people will become hybrid employees - working in the office some times and working from home at other times. The RingCentral Mobile App is not always reliable - I regularly get voicemails from missed calls when the app never rang. The desktop app is more reliable but not always easy to work with if you are not setup with a microphone and speakers.
It would be most ideal if people can have a deskphone at each location. Currently, you need to pay for 2 lines in order to do that because RingCentral only allows a line to connect to one deskphone. It seems like unfair business practices for RingCentral to require 2 lines that sync to one extension, just to be able to have the one extension be able to use 2 phones - one at a time.
I am hoping RingCentral will evolve with the changing times and allow the same line/extension to be able to connect to multiple phones.