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Status Under review
Created by Raihan Rahman
Created on Oct 25, 2022

Search Contacts by Nickname, Custom ID or Practically Any Field

Currently in RingCentral phone app, contacts are searchable only by First Name, Last Name or Phone number. Contacts should be searchable by any populated field. We would appreciate if contacts were searchable by at least Nickname or a custom ID (example employee number or customer number), I'm sure this will be very helpful for other customers too.


RC - Please implement it asap.

Others - Please vote and comment. If you have raised a similar idea, please provide reference to that so that RC can merge all ideas and imeplement them.

  • David Seserman
    Nov 16, 2022

    Agree. Also, adding the ability to search by company name instead of just indiviual name would be invaluable.

  • Darren Edgerton
    Oct 25, 2022

    100% agree. It doesn't make any sense that the Nick Name for the contact is not searchable.

    You are most likely to search by nick name as this is most often the preferred name of the contact.