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Status Under review
Created by Kaci Joslin
Created on Oct 26, 2022

MAX Agent Chat: prevent static quick replies from automatically sending once selected

When inserting a Quick Reply into a chat in MAX Agent, if it's not dynamic, once selected the Quick Reply automatically sends without allowing you the ability to make any adjustments (to personalize more for example or to only select a certain line vs. an entire paragraph). It'd be useful for us if the Quick Reply was inserted into the text bow where we normally type our reply before sending so that we could customize it.

If we manually copy/paste the Quick Reply, it comes over in a different text which required additional formatting and is time consuming.