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Status Already exists
Created by Elizabeth Witte
Created on Oct 28, 2022

Case - Automate Alerts Notifying RC Tech Support When Attachments Are Added

It is really annoying when I have to go in and add a comment "Adding Attachments" when I attach screenshots, logs, and other information. This is a great opportunity for an automated notification once an attachment is added so customers don't need to.

  • Elizabeth Witte
    Reply
    |
    Nov 17, 2022

    Had this occur today - no emails were sent when an attachment was added - please re-review and confirm that the product or dev team conducted testing on that functionality.

  • Elizabeth Witte
    Reply
    |
    Nov 17, 2022

    I would recheck because we provided multiple instances where that is NOT occurring and was advised BY RINGCENTRAL to open this idea.

  • Admin
    Jessica Hernandez
    Reply
    |
    Nov 9, 2022

    Hello,

    I checked with the case portal team and there should be email notifications already enabled and going to assigned agents when an attachment is added to a case.