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Status Under review
Created by Jackie Thrussell
Created on Nov 3, 2022

Show Microsoft Teams AD information for caller instead of extension only

We have a group within Ring Central, when internal calls from Microsoft Teams other people and services come through they are showing the extension number, rather than showing the Microsoft Teams information of users or service.

We do not use extension numbers, as we use Microsoft Teams as our interface for calling which provides all the information in Active Directory, (name, site, full number). When this is displayed it does not mean anything to the person answering the call, so when answering the phone we have no idea who is calling to start with which is hindering our customer services through this response group.

Please can I request to show the information translated from Microsoft Teams rather than the extension from Ring Central?

  • Tim Gordon
    Apr 27, 2023

    It's a yes from me