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Status Under review
Categories RingCentral Phone
Created by Kami Miller
Created on Dec 14, 2020

Zero Out to be based on individual users instead of on company level.

I would like to have callers who dial zero during a voicemail greeting (during business hours) be re-routed to a queue or that queues voicemail after hours. Currently we only have one option to route them to the main office queue. It would be more efficient to have them sent directly to another agent rather than having the reception queue transfer back to the corporate queue during business hours.

Product Line RingCentral Phone