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Status Under review
Created by Kaci Joslin
Created on Nov 8, 2022

MAX Agent: Ability to reply and also forward email

We'd like the ability to reply to an email but then also forward an email. Within MAX, once you respond or forward the email disappears and you can't take a second action. Our use case for wanting this is so that we could respond to our customers with a 'thank you' type message and then also forward the email onto the correct department.