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Status Under review
Created by Randi Rosenblatt
Created on Nov 9, 2022

Issue w/ formatting of 'notes' in a Custom Fax Template

I created a custom fax template and applied the 'notes' section to be pulled in. However when I add text to the notes section when sending a fax, it looses the formatting (i.e. Enter to a new line). I called and spoke with support who confirmed it is not related to settings or anything else they can see.

And to add more context, the text and formatting work fine in the notes section of any of the standard templates. I tested this with support as well.

This is something we really need resolved for our Faxing needs.