Assign a live person/extension (or more for simultaneous ring) before hitting the IVR menus.

We have several retail stores. A few of these stores would like to have the option of a live person asnwering the phone before the customers hit an automated IVR. This gives them a chance for a personal touch before going to the IVR as a backup. We can currently do this by creating a new user extension (costing more in licensing) and using the call handling/forwarding options for a live person and the message options to transfer to the IVR extension. This costs more and junks up our address book (where we cannot hide any user/contact added).