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It would be helpful if the mobile app showed what extension picked up what call. Currently, when the same line rings simultaneously and one extension picks it up, it shows up as a missed call on all other extensions. I would like it if the desktop app, mobile app, and even the desktop phone showed who picked up what call instead of how it currently says missed call.
This has to be the most urgent request. It would keep us from wondering what calls truly were unanswered to stop losing business.