Community Ideas

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Performance Report- double tracked calls

The performance reports is currently tracking incorrectly calls in 2 instances. 1) when a call is internally transferred from agent to agent it will count as a queue call creating a double track call. 2) when there is a missed call the system will count it in the total call sessions for agents.

  • Guest
  • Dec 14 2020
Product Line RingCentral Analytics
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