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Status Under review
Categories Hardware
Created by Fraz Hamid
Created on Nov 22, 2022

Admin Portal: Report on Poly VVX device DND Status

We have an unleievably high number of support requests that come in advising users are not recieving any inbound calls on their handsets.

Upon further investigation and request for photographs we learn that they have turned on DND and forgotten to turn it back off.

It would be ideal if the RC Admin Portal, Devices page also reported on the DND status of a device, making it easier to detect this issue.