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Please may we request a Windows Application/Service version of the MAX Agent?
The Web Application is problematic for users, particularly those who are remote working on laptops as when agents go on break and the laptop goes to sleep, the MAX Agent will stop working and they have to sign back it.
This is a known issue and the current workaround is to disable all power savings settings.
Ideally we'd want the MAX agent client to operate the same way as the RingCentral App for Windows which seems to recover from sleep and network disconnects very well!