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Status Planned
Created by David Bacall
Created on Nov 28, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-6197 Allow multiple users to respond to the main number texts.

Shared inbox for Main line SMS Merged

A feature I have received a few requests for, is the ability to have multiple users receive/respond to SMS messages sent to the company's main number. This feature is currently available in many of the leading competitive platforms. I propose a scenario where all assigned operators of the main line are able to access/see/reply to such messages. It would be an extremely valuable tool for all RC clients.