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Status Under review
Created by Allison Durrell
Created on Nov 30, 2022

WFM- allow more than 4 color options for activities

The current system, which has only 4 color options, makes schedules visually confusing for agents who are assigned multiple activities as part of their shift, as the segments are all the same color..

It would be preferable to allow a full color palette and allow admins to select unique colors for different activities. This would allow both the agents and management to see at a glance what agents are scheduled to be doing during different times.